May 25, 2017

Tips on How to Develop A Top Live Answering Service

Don’t waste time answering calls – leave it to trained professionals who know how to handle all kinds of customer inquiries. It’s the only way you can focus on decision-making READ MORE →

May 22, 2017

Here Are 5 Key Points To Spot A Good Call Center For Your Virtual Answering Service

Looking for a call center that offers top-notch virtual answering service? Make sure that your customer service and business communications are in good hands. Here are some key points READ MORE →

May 4, 2017
medical answering service jobs

Busy Running Your Clinic? Here Are 4 Reasons Why You Should Consider Outsourcing Your Medical Answering Service

Doctors, dentists and other healthcare professionals who have their own clinics are no less busy than their counterparts in big hospitals. They encounter patients with the same health concerns. They READ MORE →

May 3, 2017
customer service skills

15 Customer Service Representative Skills You Should Develop

Call centers looking to hire customer service representatives usually look for the same qualifications. Regardless of the nature of their client’s business, these companies are looking for applicants who fit … READ MORE →

April 25, 2017

Things To Remember When Outsourcing Your Live Chat Support

Live chat support is one of the many, practical business solutions offered by call centers and BPOs worldwide. Unlike the phone and email support, live chat support provides a more … READ MORE →

April 20, 2017

8 Reasons Why Your Law Firm Should Consider Legal Process outsourcing

legal process outsourcing
Legal process outsourcing (LPO) is the process of transferring work done by paralegals, lawyers, and other professionals to service providers based locally or abroad. The most commonly outsourced legal services … READ MORE →

April 18, 2017

15 Ways To Improve Your Customer Service

good customer service
Your business has to offer good customer service if it is to stay competitive. Customer service is poised to become a key business differentiator over the next several years, eclipsing … READ MORE →

April 12, 2017

How Do Call Center Companies Retain Quality Employees

call center hiring
Witnessing a call center hiring process take place is a sight to behold. There are dozens of applicants lining up and getting interviewed, and from this pool of applicants will … READ MORE →

April 7, 2017

Do You Have What It Takes To Be A Call Center Agent?

qualifications of an agent
Call centers are known for attracting a large pool of job applicants with their attractive compensation packages, benefits and fun work culture. But not everyone from the hundreds of interested … READ MORE →

March 31, 2017

What Are The Benefits Of Outsourcing Customer Service For Small To Medium Business

customer service outsouricng
In spite of their smaller size, smaller businesses and SMEs still have a lot to manage on their plate. Brainstorming for expansion, continuous product innovation, supervision of day-to-day operations and … READ MORE →

March 24, 2017
Optimized-inbound service call center

Customers’ Best Experiences With Order-Taking Services

With customer service emerging as a key differentiator among businesses, how do you make your brand stand out?

Customer satisfaction plays a large role in building customer loyalty, increasing your READ MORE →

March 17, 2017
call center best practices

Best Practices for Call Center Management


Whether we realize it or not, call centers are an essential component of our daily lives. We rely on them to help us solve our issues with products we … READ MORE →